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SHIPPING POLICY
Orders are usually shipped within three business days. Orders received after 11:00am (GMT) may not be processed until the next business day. We close for bank holidays, and orders will be promptly shipped when we reopen.
Sthaile.com will strive to dispatch all orders as promptly as possible, however considering the nature of our products please allow up to 14 days for delivery of your order.
Calculating Cost
Shipping costs for orders from Sthaile.com depend upon the method and option you choose.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
CANCELLATION FEE
There are no cancellation fees.
RETURN POLICY
Returns and exchanges are only accepted within 30 days of the invoice date. Shipping costs for returns must be covered by the customer.
BACKORDER POLICY
Our system is constantly updated and we strive to maintain an accurate listing of products for sale. However sometimes, we do run out of specific products. Any items that are found temporarily out of stock will be placed on backorder and shipped to you as soon as we receive shipment from our vendors. The wait period is one to four weeks, the average being two weeks. You have the option of cancelling any backordered items without incurring a cancellation fee at any time. All backordered products will be shipped in the order they were received.
AVAILABILITY
Some items for sale are in limited supply. As such, item availability is subject to change without notice.
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